Responding to guests from your GuestRevu account

While responses to reviews can be automated, there will be times when you want to respond to a positive or negative review personally.

In this article, we will show you how to send an email response to your guest’s review directly from your GuestRevu account. We highly recommend responding to negative and positive reviews of your property, since this shows that you care about your guests.

  1. Log in to your GuestRevu account at
  2. Click on Reviews


  3. Search for the reviewer to whom you would like to write a personal response to

    reviews - search
  4. Click on Actions > Respond or on the blue arrow icon.

    reviews - search - actions - respond

  5. Type in a suitable subject line and message related to their review. 
    Please note: when copying and pasting a response from a program such as Word, use Control + Shift + V (Windows) or Command + Shift + V (Mac) to paste without formatting.

    You can also clear your formatting by selecting your entire message text and then clicking on the eraser icon from the text formatting options.

    reviews - respond

  6. Click on Send to send your response directly to your guest.

    reviews - respond - send