Management Response Report

Easily check how many of your reviews have been responded to, as divided by property or by review source.

Your Management Response Report gives you an overview of how many online reviews of each of your group properties have been responded to by your staff, or at an individual property level, which review sources have the most or fewest management responses. From this report, you can easily see which properties are responding and which are not, or which platforms are being neglected.

Management Response Report for groups

How to find your Management Response Report

  1. Log in to your GuestRevu Account
  2. Click on the “Account Groups” tab in the left-hand menu

  1. Now you can see a list of groups associated with your name. You can either click on an existing group or create a new group. (Click here to learn how to create a new group)
  2. Once inside a group, click on “Reports
  3. From the drop-down, click on “Management Response

Understanding your Management Response Report

To start off with, at the top of your management response report you will be shown a couple of figures and percentages:

Reviews: This shows the total number of reviews your group of properties has received.

Repliable: Out of the number of reviews, how many can be responded to. Some sources do not allow management responses and this aims to show you the true number of how many can be responded to.

Management Response: This shows the total number of management responses your group of properties has published on review platforms in response to reviews posted in the chosen time period.

Response rate: Your response rate is based on “Repliable” reviews and how many of those had management responses.

Below this, the “Management Response” table will show you the number of responses per online channel for each hotel.

This data is then displayed in a chart to make it easier to read and understand. From this report, you will also be able to see the number of management responses per hotel and each online channel.

Finally, the Response Rate table that will show you the response rate for each property and online channel. 

Management Response Report for individual accounts

If you are a single hotel, or would like to look at an individual account in your group, you can also see a summary report for that account.

How to find your Management Response Report

  1. Log in to your GuestRevu Account
  2. Click on the name of the account for which you would like to view the Management Response Report
  3. Click on “Reports” in the left-hand menu
  4. From the drop-down, click on “Management Response

Understanding your Management Response Report

The top of this page is very similar to the group report, with a couple of figures and percentages.

Reviews: This shows the total number of reviews your property has received.

Repliable: Out of the number of reviews, how many can be responded to. Some sources do not allow management responses and this aims to show you the true number of how many can be responded to.

Management Response: This shows the total number of management responses your property has published on review platforms in response to reviews posted in the chosen time period.

Response rate: Your response rate is based on “Repliable” reviews and how many of those had management responses.

Next, you will see a table summarising your number of reviews, management responses and response rate per online channel. And below this, a graph visualising this information.

If you have any questions or suggestions on this report, please get in contact with our support team at support@guestrevu.com.