A ‘Thank You' email is a great way to let your guests know that you appreciate their feedback, especially if you receive a larger number of reviews and it becomes difficult to keep up.
In this article, we will show you how to activate your automatic Thank You emails.
- Log in to your GuestRevu account at https://my.guestrevuapp.com
- Click on Questionnaire
- Hover over the questionnaire that you would like to set up a Thank You email for. Click on Configuration
- Scroll down to Email Settings and change Automatic Thank You from No to Yes.
Please note: Your Thank You email is pre-set with our default template. Learn how to personalise and edit your emails here.
- Click Save to confirm your changes
Your guests will now automatically receive your Thank You email after they’ve responded. We still, however, highly recommend personally responding to unhappy guests. Learn how to do this directly from your GuestRevu account here.