Sometimes a guest has already voiced their concerns during their stay and would prefer not to give their feedback again or receive further communications from your property.
In this article, we will show you how to manually unsubscribe a guest from receiving any further requests for feedback.
- Log in to your GuestRevu account at https://my.guestrevuapp.com
- Click on Guests > Unsubscribe
- Click on Unsubscribe Email
- Enter the guest’s email address and click Unsubscribe to permanently opt your guest out of further emails from GuestRevu.
Your guest also has the option to unsubscribe themselves via a link in their invitation email, these guests will also appear on the list you saw after following step 2, along with guests you have manually unsubscribed.
We recommend that you check this list on a regular basis to make sure guests are also unsubscribed from receiving marketing emails directly from your property.