Your Segments Report allows you to understand how different groups of guests, as determined by business source, room number, reservation type, rate plan or room type, are scoring their experiences with you on the key metrics of Review Volume, Overall Rating and NPS.
This can be a useful tool for Marketing Managers to understand which business sources are the most lucrative; for Operational Managers to identify rooms or room types that need attention; or for a Customer Success team to identify ideal guest insights — for example, which rate plans result in the most satisfied guests.
How to find your Segments Report:
- Login to your GuestRevu account at https://my.guestrevuapp.com/
- Click on Reports > Segments
- From the dropdown, select which segment report you would like to view
Once on any of the segment reports, the top tabs will allow you to view the other segments: Room Number, Business Source, Reservation Type, Rate Plan and Room Type
Tip! Remember to use your Advanced filtering to extract more data.
Each Tab displays the selected value with its associated total number of reviews, Overall Review Rating and Net Promoter Score, displayed in both table and graph format.