If you need to make notes about guests or their feedback, you can leave internal comments that only you and other GuestRevu users can see.
Internal comments are particularly useful when you have multiple users on your account. They allow you to make sure everyone is up-to-date, that anyone responding to reviews has all the necessary information, and prevent your team from duplicating work.
This article applies to:
For example, if a guest mentions a blown light bulb in a review, but also mentioned it to the front desk on checkout, the front desk team could write an internal note to say the bulb has already been replaced.
To leave internal comments and notes on your guest feedback:
- Log in to your GuestRevu account at https://my.guestrevuapp.com
- Click on Reviews
- Click on the Actions > Quick View on the review you would like to leave a comment on (or click on the guest’s Display Name or Email)
- The guest feedback popup screen will open. Here you will see several tabs above your review, click on Notes
- Type in your comment and click on Add Note
You will now be able to view and keep track of how the review was dealt with within your Notes section.
The note will stay on the guest profile indefinitely, and will be visible to all users. This can really help personalise repeat guests' stays.
Save time (and money!) by marking reviews as resolved or managing tasks with Service Tickets. If you don’t have access to Service Tickets, take a look at which features are available on which packages here.