Sharing guest comments on social media

Sharing your guest’s comments on social media can help give potential guests the reassurance they need to choose you when booking their next stay.

When you see a fantastic guest comment that you think will make excellent social proof you can use the social sharing feature to post it straight from GuestRevu to your Facebook, LinkedIn and Twitter accounts. 

 

In this article: 

Part 1: Selecting your comments

Part 2: Sharing your comments

Editing guest comments

Deleting comments from the Social Media Sharing list

Customising your Social Media Sharing links

Customising your Social Sharing images

Part 1: Selecting your comments

Before you begin, you’ll need to find the best comments to share. The best way to do this is by going to your Comprehensive Report, where you’ll be able to see all the guest comments from your guest questionnaires and online reviews in one place.

1. Log in to your GuestRevu account at https://my.guestrevuapp.com
2. In the main menu on the left, click on Reports > Comprehensive > Guest Comments
   
   
3. Filter the data to show comments from online reviews and surveys where guests have said yes to the question “Do we have permission to share your comments on social media and/or our website?” Find more about Advanced filters here
   
4. Pick a comment you think will make for a great testimonial and click Share 
   
5. Confirm that you would like to share this comment by clicking Submit. This will add the comment to your social sharing list, but it won’t share the comment on your social media accounts just yet.
   

You can add as many comments as you like to the social sharing list by repeating the instructions above. 

Part 2: Sharing your comments

1. Once you’ve chosen the comments that you’d like to share (see the instructions above), click on Social Media > Sharing. Here you will see all your chosen guest comments.
   
2. Find the comment you would like to share, and click on Actions > Share Comment
   
3. This will open up a new window with your hotel’s name, the selected comment and the guest’s name. This is what will be shared to your social media accounts.
4. To share the comment to a social media platform such as Facebook, Twitter, or LinkedIn, click on that platform's icon in the bottom right. 
   
5. This will take you to the selected social network’s usual status update page. Make sure you’re logged in as the hotel and/or that you are a page admin so that you can post the review on the correct page. 
   
6. Once you’re happy with the post, click Submit/Post. Your guest’s comment will now appear on your hotel’s social media account to show the world what an amazing experience you offer. 

Editing guest comments

In cases where you only want to share part of a guest’s comment, or where a comment has a grammar or spelling error, you’re also able to edit your guests’ comments and online reviews for sharing*.

To do this, first select the comments and reviews that you would like to share from your Consolidated Report (see instructions on Part 1 above). Then go to your list of shared comments by clicking Social Media > Sharing. 

1. Find the comment you would like to edit, and click on Actions > Edit
   
2. From here, you can edit the comment as needed.
   *NEVER change the sentiment or meaning of the comment, and keep the comments as close to the original as possible
3. Click Update, and your comment will now be ready to share. 

Deleting comments from the Social Media Sharing list

If you no longer want to share a comment, or want to prevent someone else in your team from sharing the same comment twice, you can remove guest comments from your social media sharing list:

1. In the main menu on the left, click Social Media > Sharing 
2. Click Actions on the right hand side of the comment you want to delete
3. Select Delete from the dropdown options

Customising your Social Media Sharing links

The social sharing feature in your GuestRevu account has built-in links to your website, TripAdvisor and social media accounts so that potential guests can click on them and find out more about your property. Make sure you’re sending guests to the right sites to get those all-important direct bookings

1. Click on Social Media > Sharing
   
   
2. Click on the Configure tab
   
   
3. Copy and paste your social media links into the relevant fields, and click Save next to each one to confirm.
   If you’re having trouble, here are step-by-step instructions for finding your Tripadvisor link. The process is the same for the other links.
   

Now, whenever someone clicks on a link in a comment that you share, they’ll be taken to your preferred site, making it easier for the potential guests to make the right booking decision. 

Customising your Social Media Sharing images

To make sure you’re always showing your best side, you can change and update the branding and images that appear with the comments you share from your GuestRevu account. 

1. Log in to your GuestRevu account at https://my.guestrevuapp.com
   
   
2. Click on Social Media > Sharing
   
   
3. Click on the Configure tab next to Comments
   
   
   
   
4. At the bottom of the page, you’ll see your uploaded images for each supported social media site, such as Facebook, Twitter and LinkedIn. From here, you can update the images as you see fit. For example, you may want to post a festive themed image for the holiday season.
   
   
   
   
5. You will notice that there are tabs for each of the places where the comment and images will appear (Comment Page Banner, Facebook/Twitter/Linkedin, and Google+). Before uploading your images, make sure that they are the correct size, format and quality for each site:
   
   

Comment banner

This is the image that will appear above the comment on the page that hosts the comment for social sharing.

*The ideal resolution is 760 x 160 px

*The maximum image size is 2 MB

*Only JPG, JPEG and PNG formats are accepted.

 

Twitter and Linkedin

This image will be resized by the chosen platforms.

*The ideal resolution is 1200 x 630 px

*The maximum image size is 2 MB

*Only JPG, JPEG and PNG formats are accepted.

Google+

This image will be resized by Google.

*The ideal resolution is 180 x 120 px

*The maximum image size is 2 MB

*Only JPG, JPEG and PNG formats are accepted.

* We recommend using just your logo for Google+