How is my GRR calculated?

Your GuestRevu Rating is your one, overall score to clearly benchmark yourself against your average overall score.

Unlike standard ratings, your GRR is worked out by taking multiple factors into consideration to give you an accurate, consolidated score to monitor.


The GuestRevu Rating takes into account reviews from your questionnaires as well as your online reviews. We start by calculating each individual Review’s Overall Rating by combining all their Primary Service Ratings and working out an Average from that. The Overall Satisfaction Rating is the most important of the Primary Service Ratings and hence we “double” its impact by first doubling Overall Satisfaction and then combining with the remaining Primary Service Ratings percentage to give us our final Overall Review Rating.

For example:

Review Received  
Overall Satisfaction (4/5 = 80%) x 2
Room 4/5 = 80%
Cleanliness 5/5 = 100%
Location 5/5 = 100%
Service 4/5 = 80%
Value 4/5 = 80%

We then work out your GRR by calculating the average score from your Overall Rating for each individual review. This gives you a true overall score of how your property is doing, which you can easily track in the the trend graph lower down.

(Please note: the calculations may differ based on what questions you have on your questionnaire)