You will see the status of your guests' emails under the column titled Last Action.
What do they mean?
Pending:The email is still in the queue to be sent, generally due to the invitation send delay.
Invitation Sent:The last email this guest received was the initial survey invitation. They have not yet responded
Reminder Sent:The last email this guest received was the reminder to complete the survey. They have not yet responded
Response Received:This guest has filled in your survey and you have received their response
Soft Bounced:This either means that this guest has a full inbox or their server blocks certain emails from being delivered. There isn’t much that you can do in a case like this, but our system does attempt to resend the email every few days.
Rejected:This means that the email address for the guest does not exist or was captured incorrectly. Unfortunately, unless you do have the correct email address, this will be a permanent “bounce”. You canclick here to learn how to edit your guest’s email addressand resend the mail if you have noticed an error.