A service ticket is a request logged on the GuestRevu system which outlines an issue that needs to be addressed or task that must be performed. You can create a service ticket for yourself (or anyone else in your team) to help you keep track of what tasks still need to be addressed, who is responsible for them, and when they are completed. These are perfect for managing and monitoring review responses, maintenance tasks and more. Service tickets are a useful task management tool, and allow you to ensure every concern raised in your reviews is dealt with in an efficient and professional manner.
You can create customised service tickets, such as reminders to yourself to download reports or go through older reviews, or you can create a service ticket directly from a guest’s response and assign them to a particular team member. Service tickets can also be set up to automatically trigger when a guest gives a low rating or an alert is triggered from a specific question.