Consolidated View

Last updated: 19 September 2019

Tags: Service tickets, Questionnaires, Reviews, Account Profile

When viewing feedback under your Reviews tab, you have the option to switch to Consolidated View, which helps you to browse your survey responses and scores, together with your online reviews, without leaving the page

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Filtering service tickets

Last updated: 10 May 2019

Tags: Service tickets

When there are a lot of service tickets to keep track of, managing your tasks or finding a particular ticket can become difficult. When this is the case, you may find it helpful to filter your service tickets. In this article, we show you how.

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What are service tickets?

Last updated: 31 August 2018

Tags: Service tickets

A service ticket is a request logged on the GuestRevu system which outlines an issue that needs to be addressed or task that must be performed. You can create a service ticket for yourself (or anyone else in your team) to help you keep track of what tasks...

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Creating, updating and resolving service tickets

Last updated: 22 August 2018

Tags: Service tickets

In this article we are going to show you how to create a new service ticket, how to create a service ticket directly from a guest’s response, and how to resolve a ticket once a task is complete.

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