Consolidated View

Last updated: 19 September 2019

Tags: Service tickets, Questionnaires, Reviews, Account Profile

When viewing feedback under your Reviews tab, you have the option to switch to Consolidated View, which helps you to browse your survey responses and scores, together with your online reviews, without leaving the page

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How to authorise GuestRevu to collect your Facebook reviews

Last updated: 2 September 2019

Tags: Reviews, Social Media

To ensure your account’s security, Facebook requires you to authorise any third party applications (like GuestRevu) collecting your review data. In this article, we will explain how to give GuestRevu permission to access your Facebook reviews so that they can...

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What do the icons in the columns next to my guest responses represent?

Last updated: 10 May 2019

Tags: Reviews

When you view your guest reviews, you will notice a number of columns next to each guest’s response. These make up a quick overview of the guest’s response or review. In this article, we will explain what each column means.

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Responding to guests from your GuestRevu account

Last updated: 10 May 2019

Tags: Reviews

While responses to reviews can be automated, there will be times when you want to respond to a positive or negative review personally. In this article, we will show you how to send an email response to your guest’s review directly from your GuestRevu account....

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Leaving an internal comment on a review

Last updated: 10 May 2019

Tags: Reviews

Internal comments are useful if you have multiple people who have access to your GuestRevu account. Leaving notes and comments on reviews allows you to make sure your colleagues know that the problem has been dealt with or the guest has already been...

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Responding to Online Reviews from GuestRevu

Last updated: 10 May 2019

Tags: Reviews

In this article, I’m going to show you how to respond to your Online Reviews.

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Translating your guest comments

Last updated: 10 May 2019

Tags: Reviews

Being in the hospitality industry, you’re likely to have foreign guests who may leave a review in a language you don’t speak. In this article, we will show you how to translate a review into a different language. This feature allows you to always understand...

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How can I tell if a guest has responded to a questionnaire?

Last updated: 9 May 2019

Tags: Reviews

Unless you have changed your notification preferences, you will automatically be notified of guest responses via email as soon as a guest responds to a survey. This email will contain the guest’s details along with their ratings.

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Why do some of my online reviews have no title or comment?

Last updated: 7 May 2019

Tags: Reviews

You may have noticed that some of your online reviews only have a rating but no title or comment. This is simply because certain review sites (such as Booking.com, Google, and Facebook) give guests the option to just leave a rating without actually leaving a...

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What is sentiment analysis, and how is it applied to my reviews?

Last updated: 31 August 2018

Tags: Reviews

Your sentiment is based on the number of positive, neutral and negative reviews that you receive. This score is determined by an algorithm that analyses keywords in each review that indicate whether or not it has a positive, neutral or negative sentiment.

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