What does "Report By" mean?

Last updated: 26 November 2019

Tags: Reports

By default, your reports are compiled based on the date your guest responded. However, you are able to change this to base reports on your guest’s check-in or check-out date.

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What are my Primary Service Ratings?

Last updated: 26 November 2019

Tags: Reports

One of the most useful reports you will find on your dashboard is your Primary Service Ratings report. Primary Service Ratings help you determine exactly which areas of your hotel are doing well and which areas might need some extra attention.

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How is my GRR calculated?

Last updated: 26 November 2019

Tags: Reports

Your GuestRevu Rating is your one, overall score to clearly benchmark yourself against your average overall score. Unlike standard ratings, your GRR is worked out by taking multiple factors into consideration to give you an accurate, consolidated score to...

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Competitor Report

Last updated: 26 November 2019

Tags: Reports

With our Reputation Management feature, you can compare your property against properties of your choice so you can see where you stand against your competition. This article will show you how to find and understand your Competitor Report.

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