How to set targets and goals on your reports

Last updated: 19 September 2019

Tags: Reports, Group accounts

This article will describe how to set up targets on your dashboard and reports at a group or individual account level. This allows you to set goals that you aim to reach for specific areas of your property, for your overall feedback scores, or for properties...

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Your Email Delivery Report and why it's important

Last updated: 10 May 2019

Tags: Reports

What is my Email Delivery Report?

Your Email Delivery Report provides an overview of how your emails to your guests are performing. It’s an important report to monitor to ensure that your emails are being delivered, your guests are engaging and you’re getting...

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Filtering reports by source

Last updated: 10 May 2019

Tags: Reports

If you are using the Reputation Management tool, you can filter your reports based on their source –your direct guest feedback surveys, all online reviews or even reviews from one specific site.

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Your Service Rating Report

Last updated: 10 May 2019

Tags: Reports

One of the most useful reports generated from the data collected by your guest feedback survey is your Service Rating Report. Your Service Rating report shows you how different areas of your hotel are performing based on ratings from your guests.

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Your TripAdvisor Report

Last updated: 10 May 2019

Tags: Reports

In this article, I’m going to tell you more about the TripAdvisor Report and how to find it.

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Your Comprehensive Report

Last updated: 10 May 2019

Tags: Reports

Your Comprehensive Report is an overall view based on all feedback collected within your GuestRevu account. This report is the most detailed out of your reports. In this article, we will show you how to find this report, what each section means and how to...

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Your Review Source Report

Last updated: 10 May 2019

Tags: Reports

Your Review Source Report shows you where reviews for your property are being posted, how many reviews you receive via each source and the average rating for each source listed.

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How do I add more competitors?

Last updated: 9 May 2019

Tags: Reports

If you would like to add more competitors to your GuestRevu account, please contact support via support@guestrevu.com with the names, websites and TripAdvisor links for the additional competitors you would like added.

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What data are you using for my competitors?

Last updated: 7 May 2019

Tags: Reports

Your competitor scores are calculated using their public average ratings from various sources such as TripAdvisor or  Booking.com. We compare their average ratings based on overall scores and scores for specific questions asked on the different review...

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Why do some of my competitors not show in some categories?

Last updated: 7 May 2019

Tags: Reports

Your competitor report is based on ratings for various criteria on different online review sites, such as TripAdvisor’s “Value for money” or “Location” ratings. If one of your competitors has had no reviews left on a particular site that asks a specific...

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What is my Net Promoter Score?

Last updated: 7 May 2019

Tags: Reports

The very first question your guests are asked in any GuestRevu survey is simple – How likely would you be to recommend us to friends and family? This question is used to determine your property's Net Promoter Score (NPS), which can be used to gauge your...

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What does "Report By" mean?

Last updated: 7 May 2019

Tags: Reports

By default, your reports are compiled based on the date your guest responded. However, you are able to change this to base reports on your guest’s check-in or check-out date.

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What are my Primary Service Ratings?

Last updated: 23 November 2018

Tags: Reports

One of the most useful reports you will find on your dashboard is your Primary Service Ratings report. Primary Service Ratings help you determine exactly which areas of your hotel are doing well and which areas might need some extra attention.

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How is my GRR calculated?

Last updated: 19 October 2018

Tags: Reports

Your GuestRevu Rating is your one, overall score to clearly benchmark yourself against your average overall score. Unlike standard ratings, your GRR is worked out by taking multiple factors into consideration to give you an accurate, consolidated score to...

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Competitor Report

Last updated: 9 May 2019

Tags: Reports

With our Reputation Management feature, you can compare your property against properties of your choice so you can see where you stand against your competition. This article will show you how to find and understand your Competitor Report.

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