Customising your Management Response Template

Last updated: 19 September 2019

Tags: Questionnaires

In this article, we will show you how to customise the management response template that you can use to send personalised feedback responses to your guests.

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Consolidated View

Last updated: 19 September 2019

Tags: Service tickets, Questionnaires, Reviews, Account Profile

When viewing feedback under your Reviews tab, you have the option to switch to Consolidated View, which helps you to browse your survey responses and scores, together with your online reviews, without leaving the page

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Automated Thank You Mails

Last updated: 10 May 2019

Tags: Questionnaires

A ‘Thank You' email is a great way to let your guests know that you appreciate their feedback, especially if you receive a larger number of reviews and it becomes difficult to keep up. In this article, we will show you how to activate your automatic Thank You...

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Changing how many questionnaire reminders guests receive

Last updated: 10 May 2019

Tags: Questionnaires

A reminder is an email that goes out to your guest if they haven’t responded to your first questionnaire invitation email. Your account will be set up to only send out one reminder by default. We highly recommend sending out reminders, as we find that a large...

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Changing the delay on your email sends

Last updated: 10 May 2019

Tags: Questionnaires

If your GuestRevu account is integrated with your property management system (PMS), your questionnaire invitation emails will be set by default to be delivered to your guests two days after checkout.

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Personalising your automated guest emails

Last updated: 10 May 2019

Tags: Questionnaires

In this article, we will show you how to customise the emails that go out to your guests. Our default email template is a good place to start, but more personalised emails definitely encourage guests to respond more frequently.

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Optimising your survey invitation emails

Last updated: 10 May 2019

Tags: Questionnaires

The type of guests that visit your property, the time of the year and simply the way your emails are worded can affect your response rate. In this article, we will show you how to increase your response rate and subsequently get more feedback from your...

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Can I add different language options to my questionnaire?

Last updated: 9 May 2019

Tags: Questionnaires

Yes, we are able to add multiple language options to your guest feedback questionnaire for guests who are not native english speakers, in order to do this, please get in touch our support team via support@guestrevu.com or give us a call on +44 (0) 800 133...

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How do I make changes to my current questionnaire?

Last updated: 22 August 2019

Tags: Questionnaires

If you would like to change, add or remove any of the questions on your current guest feedback questionnaire, please contact support via support@guestrevu.com or give us a call on +44 (0) 800 133 7023 (UK) or +27 (0) 87 231 0125 (RSA) and we will be more than...

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How does TripAdvisor integration work?

Last updated: 9 May 2019

Tags: Questionnaires

TripAdvisor is the world’s largest travel review site, and so it’s crucial for accommodation providers, restaurants and activities to get the best ratings and rankings possible. Integrating your GuestRevu survey with TripAdvisor makes it easier for your...

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Viewing your review summary and individual responses

Last updated: 23 August 2018

Tags: Questionnaires

In this article, we will show you how to view your review summary and access individual reviews in detail.

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