Can I prevent guests who stay with me very regularly from receiving a questionnaire every time they visit?

Last updated: 10 May 2019

Tags: Guests

GuestRevu automatically prevents repeat guests from receiving an invitation email every time they stay. For example, if you have a particular guest who stays every week for business in the area, she will receive an email the first time she stays asking for...

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What do the different email statuses mean?

Last updated: 10 May 2019

Tags: Guests

The email statuses tell you which emails have been delivered to your guests, whether or not your emails were delivered, and if your guests have completed your survey and submitted their feedback.

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Manually adding an individual new guest's details

Last updated: 9 May 2019

Tags: Guests

In this article, we will explain how to manually add a new guest and send them your guest feedback survey.

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Editing guest details

Last updated: 9 May 2019

Tags: Guests

Sometimes a guest provides an incorrect email address or their details have changed. In this article, we will show you how to edit your guests’ details after they’ve already been uploaded to your GuestRevu account. This feature allows you to make sure that...

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Exporting your guest's data from GuestRevu

Last updated: 9 May 2019

Tags: Guests

In this article, we will show you how to export your guest’s details in either CSV or Excel format. You can use these exports for marketing purposes, such as email campaigns to previous guests.

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Prevent a guest from receiving further GuestRevu emails (unsubscribing a guest)

Last updated: 9 May 2019

Tags: Guests

Sometimes a guest has already voiced their concerns during their stay and would prefer not to give their feedback again or receive further communications from your property.

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Which Property Management Systems does GuestRevu integrate with?

Last updated: 7 May 2019

Tags: Guests

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How do I request an integration GuestRevu doesn't have currently?

Last updated: 7 May 2019

Tags: Guests

We currently integrate with a number of Property Management Systems, however if you are using a system that we are currently not integrated with and would like to request an integration you can email support@guestrevu.com with the name of the system you’re...

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What does my last action column mean?

Last updated: 7 May 2019

Tags: Guests

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What does it mean if a guest has unsubscribed?

Last updated: 7 May 2019

Tags: Guests

At the bottom of each email sent to your guests, there is a link that they can click to unsubscribe. If a guest has chosen to unsubscribe, this means that they will receive no further communication from you via your GuestRevu account. We also highly recommend...

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Uploading multiple guest email addresses to GuestRevu

Last updated: 22 October 2019

Tags: Guests

If your property management system (PMS) is not integrated with your GuestRevu account so that it can send through guest details to the system automatically, you will probably find it easiest to upload multiple guests’ email addresses onto your GuestRevu...

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