Responding to Online Reviews from GuestRevu

In this article, I’m going to show you how to respond to your Online Reviews.

  1. Login to your GuestRevu account at https://my.guestrevuapp.com

  2. Click on Reviews

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  3. Find the Online Reviews you would like to respond to. These are marked in the source column. 

    You can also filter your reviews based on source, click here to learn how to do this.

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  4. Click on Actions > Respond at Source or click on the yellow arrow icon in the response column.

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  5. This will take you to Online Review website in a new tab, from here you will need to log in with your management login details and respond as you normally would.

If you haven’t responded to TripAdvisor reviews on TripAdvisor before, you can click here to learn how to do this via TripAdvisor's help centre.